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Hardware Support

Cost effective hardware support for all of your mission critical hardware and Midrange systems and day to day equipment, encompassing PCs, laptops, mobile devices, printers, peripherals, servers, your networking and communications equipment.

IT Systems and networks are placed under a lot of pressure during working hours by their users and the hardest pressed equipment are desktop PC's, printers and servers. Users depend on this essential equipment to function reliably so they can do their jobs as normal. Any disruption to a single user can have a knock on effect, which can cause more serious problems if left unattended. Shoring up all of these peripheral devices is the network infrastructure which is also prone to damage.

Key benefits of Hardware Support:

• Guaranteed repairs 24 x 7
• Cost-effective
• Free up time for your IT department to concentrate on critical IT issues
• Bespoke contract
• Various SLA's
• Dedicated on-site engineers

Customers benefit from cost savings through economies of scale and guaranteed repair times, but also from the ability to focus their own IT resources on more critical business related and IT issues such as project work. ICM's Support Services leave customers safe in the knowledge that even if a problem does occur they will be confident of when it will be restored to service.

ICM offers various levels of hardware support depending on customer requirements and type of hardware, from office hours to a 24x7 basis. We have over 400 engineers and technical staff located throughout the UK who can work in partnership with your Service Desk and your IT department to ensure all equipment is managed effectively. Once a call has been logged we will endeavour to return the piece of equipment back to service, within the agreed time frame.

If a customer requires, ICM can have a dedicated engineering resource based on site to ensure there is a minimal delay between a call being logged and a resolution. These engineers are an extension of the customer's own IT team and work in partnership with the customer.

ICM offers a number of support levels:

• CallPac
• Return To Service
• Mission Critical Support

Other Hardware Support Services include:

• Logistics and Support
• Project Management
• SupportNet

More information

Contact ICM

If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.

further details >>>

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News and events

ICM is Preferred Supplier for HP and NSSA

Following a successful re-tendering bid, HP has again been awarded National Server and Storage Agreement (NSSA) status, and has chosen ICM as one of its preferred partners to deliver products to further and higher education institutions. further details >>>

Downloads

Making Your Business Disaster Ready with Virtual Infrastructure system

Business continuity and disaster recovery (DR) planning are critical to managing risks in a successful business. white paper pdf >>>