3rd Line Support
If a problem cannot be resolved over the telephone or remotely by the Second Line Support team, then a specialist engineer can visit your site within the agreed response time.
A fixed number of visits by a Third Line Engineer will be set out in the Service Level Agreement on the support contract.
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Regain control & efficiency of your WAN
without the trouble & cost of increasing bandwidth Bandwidth Management >>>
News and events
ICM is Preferred Supplier for HP and NSSA
Following a successful re-tendering bid, HP has again been awarded National Server and Storage Agreement (NSSA) status, and has chosen ICM as one of its preferred partners to deliver products to further and higher education institutions. further details >>>
Downloads
Capio
Capio Healthcare UK is a leading provider of independent healthcare, with over thirty sites including acute hospitals, private patients units, Independent Sector Treatment Centres, neurological rehabilitation centres and mobile imaging services. case study pdf >>>
