Assist 24 (1st Line Support)
With ICM Assist24, 1st Line support / Helpdesk calls can be logged with the Service Desk via the telephone, web or email.
Any calls logged via email or the web are given the same priority and handled in the same way as a telephone call. Typically, incidents are resolved within 15 minutes of the user placing the call.
Remote connectivity can be established in a number of ways including:
- Managed gateway on customer site
- Web based tools for users who have Internet access
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
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News and events
NIGHT OF TRIUMPH FOR ICM WITH DOUBLE CIR AWARD SUCCESS
ICM Continuity Services, the leading business continuity and disaster recovery firm, triumphed last week at the CIR Magazine Business Continuity Awards, scooping two coveted awards for ‘Personality of The Year’, for MD Mike Osborne, and ‘Service Provider of The Year’ for ICM. further details >>>
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Beginners Guide to Business Continuity
While bombs, fires and floods capture the headlines, almost 90% of crises are nowhere near as dramatic. white paper pdf >>>
